FAQs
How To Contact Us
Need help? We’ve got you covered! To get in touch with our awesome support team, simply head to the “Contact Us” page in the website header. Our friendly staff will get back to you within 24-48 hours to assist with anything you need. We’re here to help!
Where Are The Products Located & Shipped From?
Good news! All of our products are shipped within Australia! Depending on stock levels and demand, our products are stored in warehouses across Victoria or New South Wales. No matter where you are, we’ve got you covered with fast, local delivery.
Are Your Products Australian Made?
While not all our products are Aussie-made just yet, we’re working hard to bring more manufacturing back to Australia. By supporting us, you're helping create jobs and boost the Aussie economy. Together, we’ll get there!
What Types Of Payment Do You Accept?
We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed throughout our website.
Do You Offer Free Delivery?
You bet! All orders placed within Australia come with Fast and Free delivery, no matter where you are! We’ve got your back, Australia-wide!
What If My Order is Delayed?
We get it – waiting for your goodies can be tough! If your order’s running a bit late, here’s what you can do:
- First, check out our Shipping Information page for more details.
- Next, take a peek at your Shipping Confirmation email (sometimes it hides in your spam/junk folder!).
- Still stuck? No worries! Just reach out to us through the Contact Us page, and we’ll help track it down.
We’re here to make sure you get your order as soon as possible!
I Want to Make Changes or Cancel My Order?
We take getting your orders to you seriously! Our team usually processes orders within 24-48 hours, sometimes even faster! If you need to make any changes or cancel, just reach out to us as soon as you can, and we’ll do our best to help. Once your order is processed, dispatched, or in transit, though, it’s out of our hands. But don’t worry, we’re still here for you! Contact us through the Contact Us page, and we’ll see how we can assist.
Returns or Refunds?
No worries, we’ve got you covered with our 14-day money-back guarantee! If you need to make a return, just check out our Refund Policy in the Quick Links at the bottom of the page. If you’ve got more questions, feel free to reach out via the Contact Us page – we’re here to help!